Things people ask before they start.
Answers about setup, your team, your data and billing. Can't find yours? Our team is one message away.
Common questions.
Still unsure? Book a demo and we'll set up TaskFia with your real departments while you watch.
Do my employees need a Google account?
No. Staff sign up with any work email. Only the company admin connects a Google account, which is used for Sheets sync and Drive file storage.
Can my team use it on their phones?
Yes. TaskFia has an Android and iOS app for tasks, diary entries, follow-ups and photo proof, plus a web dashboard for managers and admins.
Who can see an employee's files?
Each employee sees only their own files. Admins can see every employee's files from the Drive index. Managers see work belonging to their own department.
What happens to my data if I cancel?
It stays yours. On Basic and above your tasks, diaries and verifications are already in your own Google Sheet and your files in your Google Drive. On every plan your workspace stays available read-only, so you can download reports or renew any time.
What payment methods do you accept?
All major credit and debit cards, including Visa, Mastercard, American Express and Discover. Enterprise customers can contact us about paying by invoice.
What if we have more than 500 people?
Contact sales. We'll set up a custom plan for your headcount.
What happens when my free trial ends?
Choose a plan to keep going. If you don't, your workspace becomes read-only: nothing is deleted, you can still open and download your records, and choosing a plan unlocks it again.
Can I add users in the middle of a billing cycle?
Yes, up to your plan's user limit at no extra cost. If you need more, upgrade and pay only the difference for the rest of the cycle.
Can I export my data?
Yes. Every report downloads as a CSV file for Excel or Google Sheets, and time logs can be exported too. On Basic and above your records also sync live to your own Google Sheet and your files live in your Google Drive.
Is TaskFia secure?
Each company has a private workspace, access follows the roles you set, and data is encrypted in transit. See the Security page for details.
Still have questions?
Book a demo and ask us anything while we set up your workspace.